• Security, network services top enterprise challenges for deploying UCaaS, CCaaS

    With distributed working taking place on unprecedented levels, unified-communications-as-a-service (UCaaS) and contact-centre-as-a-service (CCaaS) solutions have never been so important, but businesses are still finding their implementation a challenge.

    According to a market trends report based on research by software-defined network and cloud platform provider Masergy, security and network services are the top challenges for enterprises deploying or considering UCaaS and CCaaS technologies, and decision-makers prefer bundled solutions that add security features, a software-defined network and 24/7 performance monitoring.

    Conducted in partnership with IDG Research, the study analysed responses from IT decision-makers at global enterprises that are evaluating, planning

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  • NHSX working on contact tracing app

    Digital healthcare innovation unit NHSX is exploring the idea of developing an app that alerts people if they come into contact with someone who has tested positive for the Covid-19 coronavirus.

    The contact tracing app would allow government and healthcare officials to instantly track the spread of infection digitally, removing the need for time-consuming manual tracking.

    “NHSX is looking at whether app-based solutions might be helpful in tracking and managing the coronavirus, and we have assembled expertise from inside and outside the organisation to do this as rapidly as possible,” said an NHSX spokesperson.

    This expertise includes a team of

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  • What we can learn from Marriott’s new data breach embarrassment

    To suffer one data breach may be regarded as a misfortune; to suffer two looks like carelessness. However, as the industry picks over the second major data breach to befall hotel chain Marriott International in under two years, there are some encouraging signs that despite how it may appear to an observer, the firm has learned some important cyber security lessons. All organisations could stand to learn from its experience.

    To establish the facts; between January and February 2020, the login credentials of two employees at a franchise hotel property were used to access the personal information – including contact

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