• UK households suffer as online problems disrupt work during lockdown

    As the lockdown has made connectivity more important than ever, research from Quadient has found that as many as 8.5 million UK households have suffered work, schooling or entertainment disruption, or were cut off from their families, because of internet connection problems.

    In its survey of 2,000 UK adults in June 2020, carried out by Opinium Research, Quadient aimed to explore how consumers view the customer service they are receiving from their providers, and just how important these new connections – both fixed and mobile broadband – are.

    It investigated whether consumers feel that the industry in 2020 has

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  • HMCTS video hearings service scrutinised in LSE report

    An independent evaluation of HM Courts and Tribunals Service (HMCTS) video hearings has found that judges and users have been adapting well to the service – and that cases conducted remotely are feasible.

    The report, by London School of Economics (LSE), refers to a small sample of cases studied in depth between March 2019 and March 2020 and was concluded before the Covid-19 outbreak.

    Part of a £1bn programme to transform the court system through technology, video hearings allow participants to attend a hearing from their home, office or other suitable location. The idea of the system – even

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  • Costs incurred by ‘major’ datacentre outages continue to rise, Uptime Institute research shows

    The financial fallout from datacentre outages is continuing to grow year on year (YoY), despite operators admitting that most downtime incidents could be avoided if they were to invest more in the resiliency of their facilities.

    That’s according to the Uptime Institute’s 10th annual datacentre survey, which features responses compiled from 846 server farm owners and operators during March and April 2020.

    The report confirms that datacentre downtime incidents continue to occur with “disturbing frequency”, with many operators neglecting to officially record the “worrying number” of smaller-scale outages they encounter.

    “Outages in these categories signal bigger problems and

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  • Firms face remote working challenges as IT teams express concern about infrastructure

    A global study from LogicMonitor into how IT departments have fared in the first half of 2020 revealed that while firms have mostly coped with a working environment shaped by Covid-19, there are worries about how IT teams will continue to support the new normal which will bring increased disruption.

    The infrastructure monitoring company surveyed 500 IT decision-makers across a variety of roles and geographic regions, including the UK, US, Canada, Australia and New Zealand. The goal of the research, which was carried out in May and June 2020, was to understand how IT departments evolve over time and to

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  • How analogue film will be the future of digital history

    Earlier in July, a new initiative to preserve historical open source code began, with snapshots of the code that makes Facebook and Netflix among others archived for future prosperity. The open source code of these and other GitHub repositories were successfully deposited in the GitHub Arctic Code Vault. These snapshots aim to preserve the code for future generations, historians and scientists.

    The storage medium GitHub is entrusting to store this valuable archive on is good old fashioned film, which is not dissimilar to the reels that people used to put into cameras before digital camera manufacturers came along claiming SD

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  • Serious BootHole vulnerability puts millions of systems at risk

    Security researchers at Eclypsium have disclosed a serious vulnerability in the GRUB2 bootloader that could be used by cyber criminals to take “near total control” of Linux systems during the boot process and install “persistent and stealthy” bootkits or malicious bootloaders that will operate even it Secure Boot is enabled and functioning correctly.

    Dubbed BootHole, the 8.2 CVSS-rated vulnerability affects systems using almost every signed version of GRUB2, which means that virtually every Linux distribution is affected.

    However, the problem is understood to be even more extensive than just Linux – GRUB2 is also used to support other operating systems,

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